Payment Adjustments in the WebApp

We have now shortened the time of submitting payment adjustments for incorrectly tracked sessions from 48 hours to only 3 hours. From now on adjustments can be submitted 3 hours after the session already!

This is only a first step of easing the submission of payment adjustments. More to come soon!

To request a payment adjustment in the WebApp, you need proof in the form of screenshots.

Follow these steps to correct your payout:

1. Find the session where you got paid the incorrect amount under your "Previous Sessions" summary.
2. Click on the ($) symbol: “Request earnings Review”
3. In the "Who Attended?" dropdown menu, select the applicable case (e.g. "both parties attended")

- For example: If you received -$22 for the session but should have received $19 for it because both you

1. In “Comment” explain why the original amount is wrong.
2. Add and upload a screenshot for proof. You can upload multiple documents.
3. Click on “Send Request”.

Once the request has been received, we will take care of the adjustment as soon as possible. The adjustment will be processed by the end of the month at the latest. You will then be able to read "Adjusted" under  your "Previous Session" in "Earnings" next to each unit.

An adjustment can be requested no earlier than 3 hours after the start of the session and no later than the 3th of the following month.